Refund Policy
At Linabera Jewelries, we want you to love your purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Returns
We accept returns within 5 days of delivery for eligible items. To qualify for a return, items must be:
- Unused and unworn
- In original condition and packaging
- Free from damage caused by misuse or improper handling
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Earrings
- Personalized or custom items
- Final sale or clearance items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method within several business days depending on your payment provider.
Shipping fees are non-refundable unless the issue was caused by our error.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Order Cancellations
Orders may only be canceled within 12 hours after purchase. Once an order has been processed or shipped, cancellations are no longer guaranteed.
Contact Us
For return or refund inquiries, please contact us through our Contact Us page or support email.